I have had the pleasure of working with Nicole from Prosper Group, who manages our current rental property. Nicole has been an absolute delight to work with. She's incredibly responsive, promptly addressing any questions we have and efficiently organizing repairs when needed. Her proactive approach to lease updates, like extensions, has given us peace of mind. We're thoroughly pleased with Nicole's services and wholeheartedly recommend her. Thank you, Nicole, for making our rental experience a breeze! Read More
We would like to send you a huge thank you for your assistance with our rental properties. You are always extremely helpful, professional and execute everything with a wonderfully positive attitude. It is very much appreciated. Read More
Quality customer service, excellent attention to detail, friendly and responsive to our needs. This is what we all expect from a residential property manager – right? We purchased two residential investment properties on Sydney’s lower north shore some years ago and entrusted Shellee Henness to look after the properties on our behalf. Shellee was fabulous, and certainly ticked all the boxes. After a few years her employer’s PM client list was sold to one of the high profile big name firms, we were moved over to them and lost contact with Shellee. That’s when we quickly discovered that property managers are not the same. Terrible communication, lengthy resolution of minor issues and blood boiling frustrations became the norm. After a painful year we gave up on them and tracked down Shellee at Prosper Group. The issues and problems were immediately solved; brilliant customer service was restored. We cannot recommend Prosper Group highly enough. If you are decidedly underwhelmed by your current PM, then we strongly recommend that you give Prosper a go. We trust them implicitly and know that we are in very safe hands. Read More
I have worked with Prosper Group on not only a personal level through the management and leasing of my property but on a professional level through a referral business model for many years now. In both aspects of this, myself and my clients have had an amazing experience due to their dedication to supporting their clients through all facets of the management process.
Through years of referring clients through to Prosper Group, the feedback from every client is always that it is such a smooth process with the most positive outcome. A huge part of this outcome is the support that the team provides to their clients with very regular and concise updates.
I have experienced this personally through the recent lease and now management of my own property. Using her team was a decision made off the back of my customers feedback and I can confidently say that every word is the truth. Prosper Group held my hand through what I found to be an emotional experience as it was due to a separation of marriage. They completely understood my needs and ensured that I was well supported in every way possible and continue to do so throughout my lease.
I couldn’t recommend Prosper Group enough to anyone requiring their needs. Read More
Thought I would take the opportunity to give a note of thanks and appreciation on your management of our property at Fairlight.
In the five years we have had property managed here in Australia we have never experienced the level of management and confidence that you give us.
In appreciation. Read More
Thank you Prosper Group for your excellent services in managing my property! I really appreciate your prompt and supportive services and ability to pay attention to details. I wish to write a testimonial for you to express my appreciation to you. Thank you very much.
Prosper Group, thank you so much for your professional approach to managing our properties and tenants. You always select stable long term tenants that care for our property as much we do. I really appreciate that you are always available, positive and helpful. The record keeping is spot on, a real help at tax time. Like everyone these days I’m flat out with career and family commitments and having your help with the investment properties takes the pain and risk away from property investment. I would absolutely recommend the Prosper Group team to any property investor. Read More
After consulting with a few agencies to determine which one would be the best to manage our investment property, we decided on Prosper Group as it seemed to be one that would go that extra mile.
We are very happy we made that choice, as Prosper Group has managed our property in the most professional and dedicated manner – the time and effort spent to ensure that our tenants were going to be the right ones for our property was extensive and thorough.
The market appraisal was higher than what any other agency had committed to – it turned out to be accurate and we had fantastic tenants. If there was a problem with the property, the Team would advise us immediately and have contractors attend to it quickly.
As we had to move interstate, it was a relief to know that our house was in good hands and that we were dealing with a team that not only made everything easy, but actually cared – we will use them again with any future investment properties. Read More
After renting our current property from Prosper Group and being thoroughly impressed with their consultative approach, we engaged them to manage our investment property.
Their rental appraisal was spot on and – more importantly – they successfully placed a new tenant in our property within 48 hours of going to market.
The Team at Prosper Group are professional, honest, great with communication and have a very reliable team of contractors. They are completely service-focused and make doing business with them easy.
I recently placed my residential property with the Prosper Group team. I felt very comfortable in furthering ongoing business, and have come to expect a seamless service. My apartment was leased after the first inspection and I felt very comfortable with Prosper Group’s tenant selection and market rental recommendation, all proving to be very accurate.
I found the Prosper Group team to be highly professional and friendly, responsive to our needs and our tenant’s concerns, and always willing to do that bit extra. This is an important point as I am not a resident in Sydney.
In all my dealings with Prosper Group I have felt the team really cared about the result, cared about the property and cared about our business relationship.’’