Quality customer service, excellent attention to detail, friendly and responsive to our needs. This is what we all expect from a residential property manager – right? We purchased two residential investment properties on Sydney’s lower north shore some years ago and entrusted Shellee Henness to look after the properties on our behalf. Shellee was fabulous, and certainly ticked all the boxes. After a few years her employer’s PM client list was sold to one of the “high profile big name” firms, we were moved over to them and lost contact with Shellee. That’s when we quickly discovered that property managers are not the same. Terrible communication, lengthy resolution of minor issues and blood boiling frustrations became the norm. After a painful year we gave up on them and tracked down Shellee at Prosper Group. The issues and problems were immediately solved; brilliant customer service was restored. We cannot recommend Prosper Group highly enough. If you are decidedly underwhelmed by your current PM, then we strongly recommend that you give Prosper a go. We trust them implicitly and know that we are in very safe hands.