Privacy
OUR COMMITMENT
Prosper Group is committed to protecting the privacy of your
personal information.
This document aims to provide you with useful information regarding
how your personal information will be handled.
We are committed to supporting, the National Privacy Principles
(NPPs) set out in the Privacy Amendment (Private Sector) Act
2000. Our aim is to both support, and ensure that we comply
with, the NPPs that form the basis of laws introduced to strengthen
privacy protection for the general public. The information set
out below is largely a summary of our obligations under the
NPPs.
COLLECTION
In the course of our activities we collect and hold personal
information for the purposes of providing you with the real
estate services that you have requested, managing your agent's
relationship with you and contacting you about products and
services in which you may be interested.
We will only collect personal information from you that is necessary
for one or more of our functions and activities. We will only
collect personal information from you by lawful and fair means,
without being unreasonably intrusive, such as when you complete
a disclosure document, application form or questionnaire etc.
At or before the time we collect personal information from you
we will take reasonable steps to inform you why we are collecting
that personal information, who else we might disclose that personal
information to and what will happen if you do not provide personal
information to us.
Wherever it is lawful and practicable, we will give you the
option of not identifying yourself or not providing personal
information when entering transactions with us. However, failure
to provide full and complete information we request may mean
that we are unable to provide services to you fully and properly.
Once we hold personal information we will take reasonable steps
to keep it accurate, complete and up-to-date.
USE AND DISCLOSURE
We will only use your personal information for the main purpose
we told you it was needed for, except where you consent to us
using that personal information for another purpose, where the
other purpose is related to the main purpose and you would reasonably
expect us to use the personal information for that other purpose,
or where it is permitted or required by law, or we reasonably
believe it is necessary on health or public safety grounds to
use the personal information for another purpose.
In order to fulfil the purposes set out above we may provide
access to your personal information to third parties with whom
we have a business relationship, for example those who maintain
and update our database, who assist with mail-outs, who arrange,
participate in and sponsor conferences and who deliver educational
and other services. You accept that not all recipients of your
information may have privacy policies equivalent to Prosper
Group's and you consent to the disclosure of your personal information
for those purposes.
In relation to direct marketing, where practicable we will seek
your consent before we use your personal information for this
purpose. You may tell us at any time you do not wish to receive
any further direct marketing materials – if you do, we
will stop sending you such materials.
ACCESS AND CORRECTION
If you ask, we will tell you what personal information we hold
about you, and what we do with it. We will facilitate access
to you by allowing an inspection of your personal information
in person, or by providing copies or a summary of relevant documents,
depending on what is most appropriate in the circumstances,
following receipt of your request. Any charge we make for providing
access will be reasonable.
If you can show us that the personal information is inaccurate,
we will take reasonable steps to correct it. Note that we need
not provide access to personal information in several types
of situation, for example where a request is frivolous, or where
to provide access would pose a threat to health or public safety,
unreasonably interfere with another person’s privacy,
or be a breach of the law. If we refuse access we will advise
you of our reasons for doing so.
SECURITY
We will protect personal information from misuse and loss, and
destroy or permanently de-identify personal information we no
longer need. In the case of client files, these will be destroyed
8 years after the last client contact.
COOKIES
When you visit our website, details may be recorded about your
visit, such as time and date, your server address, pages accessed,
time spent and type of browser. This information is used in
an anonymous form for statistical purposes and as such cannot
identify you individually.
We may use cookies to identify your browser so that next time
you visit our website we remember your log in details. A cookie
is a small file which remains on your computer and contains
information enabling our website to recognise your browser.
If you do not wish to use cookies, you can adjust the settings
on your browser to reject cookies or notify you when they are
being used.
IDENTIFIERS
We will not adopt as our own any identifiers that you may provide
to us such as TFNs, Medicare numbers etc.SENDING DATA OVERSEAS
AND THIRD PARTY WEBSITES
We will not send any personal information about you overseas
unless you consent to this, or we reasonably believe that the
other country has privacy laws substantially similar to our
own, or we provide the information in other circumstances giving
like protection.
COMPLAINTS RESOLUTION
We are committed to providing clients, and other parties whose
personal information we hold, a fair and responsible system
for the handling of their complaints.
If at any time you have any complaints in relation to privacy,
please contact our office at one of the points referred to below.
We will seek to address any concerns that you have through our
complaints handling processes, but if you wish to take matters
further you may refer your concerns to the Office of the Federal
Privacy Commissioner.CONTACT US
To discuss any aspect of our privacy policy, please contact
us:
Prosper Group
Level 4, 80 Chandos St
St Leonards
PO Box 758
Crows Nest NSW 1585
Ph: 02 9966 4088
Fax: 02 9966 5608
Email: enquiries@prospergroup.com.au
ADDITIONAL PRIVACY INFORMATION
Further information on privacy in Australia may be obtained
by visiting the web site of the Office of the Federal Privacy
Commissioner at http://www.privacy.gov.au/